Cancellation and refund policy

I ask for money in advance. This is on the basis that I can deliver fast and accurate service.

My fees are earned by being ready willing and able to deliver the agreed service and making myself available at the stated time.

If I cannot deliver within the promised time and there has not been an Act of God or medical emergency, you get double your money refunded immediately. (In case of documented Act of God or medical emergency you get your money back but not double).

If on the other hand you cancel, I require documentation for Act of God or medical emergency before making a refund. It has to be sufficient for an insurance claim. I cannot refund simply because you change your mind.